COUNCIL OF MINISTERS REGULATIONS ON
CLASSIFICATION OF TOURIST FACILITES
This Regulation is issued by the Council of Ministers pursuant to Article 5 of the Definition of Powers and Duties of the Executive Organs of the Federal Democratic Republic of Ethiopia Proclamation No. 471/2005.
1. Short Title
This Regulation may be cited as the “Classification of Tourist Facilities Council of Ministers Regulation No. 173/2009”.
In this Regulation, unless the context requires otherwise:
1/ “tourist facility” means a hotel, motel, lodge, pension or restaurant;
2/ “tourist” means any person visiting a place other than that in which he has his usual place of residence, for at least 24 hours, but not more than one year, and whose main purpose of visit is other than following a remunerated occupation;
3/ “classification” means the system of rating to assure quality standards of the service of hotels, motels, lodges, pensions and restaurants;
4/ “hotel” means an establishment offering lodging, food, and beverage and, as may be needed, recreational, conference and similar facilities to tourists and other clients;
5/ “motel” means an establishment which is located in a town, a suburb or alongside a highway and offering lodging, vehicle parking and, as may be needed, food and beverage to tourists and other clients;
6/ “lodge” means an establishment located in a natural surrounding and offering lodging, food and beverage, and as may be needed, recreational, conference and similar services to tourists and other clients;
7/ “pension” means an establishment offering lodging and breakfast services to tourist and other clients;
8/ “restaurant” means an establishment offering food and beverage services to tourists and other clients;
9/ “certificate” means a certificate given to a tourist facility to certify its classification;
10/ “emblem of standard” means an insignia given to a tourist facility to show its classification;
11/ “service” means service provided by a tourist facility to customers in considerations of payment;
12/ “Ministry” and “Minister” means the Ministry and Minister of Culture and Tourism, respectively;
13/ “person” means any natural or juridical person;
14/ any expression in the masculine gender includes the feminine.
The objective of this Regulation shall be to support and regulate tourist facilities so that they can improve quality of service and maintain internationally acceptable standards.
4. Scope of Application
This Regulation shall be applicable to all tourist facilities in Ethiopia that have to be classified.
5. Classification of Tourist Facilities
1/ Hotels that meet the prescribed criteria shall be classified as follows:
a) five star + deluxe hotel;
b) five star hotel;
c) four star hotel;
d) three star hotel;
e) two star hotel;
f) one star hotel;
g) recommended hotel;
2. Loges that meet the prescribed criteria shall be classified as follows:
a) five star lodge;
b) four star lodge;
c) three star lodge;
d) two star lodge;
e) one star lodge;
f) recommended lodge.
3/ Motels that meet the prescribed criteria shall be classified as follows:
a) five star motel;
b) four star motel;
c) three star motel;
d) two star motel;
e) one star motel;
f) recommended motel;
4/ A pension that meet the prescribed criteria shall be classified as “recommended pension”.
5/ Restaurants that meet the prescribed criteria shall be classified as follows:
a) five star restaurant;
b) four star restaurant;
c) three star restaurant;
d) two star restaurant;
e) one star restaurant;
f) recommended restaurant.
6/ The Ministry shall adopt international standards and issue directives providing for the classification of tourist facilities pursuant to this Article.
7/ The Ministry shall take necessary measures to disseminate, to users and the public in general, directives issued under sub-article (6) of this Article.
6. Requirement of Classification
Any person that operates a tourist facility which may fall under any of the classifications listed in Article 5 of this Regulation, shall have the obligation to have the facility classified.
7. Submission of Application for Classification
1/ Any person to whom the provisions of Article 6 of this Regulation is applicable shall submit an application for classification of the tourist facility within one year from commencements of operation.
2/ A tourist facility that has been issued with a certificate and emblem pursuant to this Regulations shall, in the event of change in its standard or trade name, submit an application to the Ministry for reclassification and issuance of substitute certificate and emblem.
3/ The Ministry shall notify its decision to the applicant within 30 days of receipt of an application pursuant to sub-article (1) or 92) of this Article.
8. Display of Certificate and Emblem
Any classified tourist facility shall display, at a prominent spot of its main entrance, the certificate and emblem issued to it by the Ministry.
1/ The Ministry shall carry out a reclassification of all classified tourist facilities every three years.
2/ The reclassification process shall be carried out at a time convenient to the facility and its clients, and the owner of the facility or his agent shall answer all queries presented to him.
10. Register of Classification
1/ The Ministry shall organize and maintain a register of classification of tourist facilities.
2/ When an alteration is made to the trade name of a tourist facility, or when its classification is changed, entries in the register referred to in sub-article (1) of this Article shall be adjusted accordingly.
3/ The register of classification of tourist facilities shall be made accessible to the public.
1/ The Ministry shall inspect any classified tourist facility in order to ensure that its standard is maintained.
2/ The inspection shall be conducted at a time convenient to the tourist facility and its clients, and the owner or his agent shall be obliged to answer enquires in relation to the inspection.
3/ The Ministry shall undertake inspection under this Article on its own initiatives or on the basis of customers’ complaints or comments.
4/ The Ministry shall design a system for handling complaints and comments of customers of tourist facilities.
12. Cancellation of Certificate
1/ Where a tourist facility fails to maintain the standard required for the classification indicated on its certificate of classification, a written irregularities within a reasonable period of time to be specified by the Ministry.
2/ The certificate of classification of a tourist facility that has failed to comply with an order issued under sub-article (1) of this Article shall be cancelled. Such decision shall be communicated, in writing, to the tourist facility.
3/ If the owner of a tourist facility, the certificate of which has been cancelled, or his agent believes the cancellation to be unjustified, he may submit his complaint in accordance with Article 17 of this Regulation.
4/ If the owner of a tourist facility or his agent fails to submit his complaint in accordance with sub-article (3) of this Article or the complaint is rejected after its examination, the cancellation of the certificate shall become effective.
5/ The Ministry shall publicize the cancellation of the certificate of a tourist facility through appropriate media.
13. Returning of Certificate and Emblem
A tourist facility, the certificate of which has been cancelled in accordance with Article 12 of this Regulation or which has ceased its operation, shall return its certificate and emblem to the Ministry.
14. Replacement of Certificate and Emblem
Where a certificate or an emblem issued to a tourist facility has been damaged or lost, a replacement shall be given to the tourist facility, provided that evidence is presented to the Ministry in the case of a loss.
Fees to be paid for classification and reclassification of tourist facilities and for the issuance and replacement of certificates and emblems shall be as prescribed in the Schedule attached to this Regulation.
1/ Any tourist facility that may fall under any of the classifications listed in Article 5 of this Regulation shall comply with the requirements prescribed in Article 6, 8, 9(2), 11(2) and 15 of this Regulation.
2/ The Ministry shall, in collaboration with other relevant executive organs, ensure compliance of the requirements referred to in sub-article (1) of this Article.
17. Handling of Grievances
1/ The Ministry shall establish a committee to investigate grievances relating to the classification and reclassification of tourist facilities and the cancellation of certificates.
2/ Any person aggrieved by the classification or reclassification of a tourist facility or the cancellation of a certificate may, within 30 days, lodge his complaints with the committee established in accordance with sub-article (1) of this Article.
3/ The Committee shall investigate the complaint and submit its recommendation to the Minister within 45 days.
18. Power to Issue Directives
The Ministry may issue directives necessary for the implementation of this Regulation.
The Council of Ministers Regulation No. 209/1995 is hereby repealed.
20. Transitory Provisions
Tourist facilities classified pursuant to the Regulation repealed under Article 19 of this Regulation shall be re-classified following the effective date of this Regulation.
21. Effective Date
This Regulation shall come into force up on the date of publication in the Federal Negarit Gazeta.
Done at Addis Ababa, this 5th day of March, 2010.
PRIME MINISTER OF THE FEDERAL DEMOCRATIC
REPUBLIC OF ETHIOPIA
SCHEDULE OF FEES
Types of Tourist Facility
Classification or Reclassification
|Emblem (Issuance or Replacement)||Certificate (Insurance or Replacement)|
|1||Hotels, Motels and Lodges|
|1.1||up to 25 rooms||1000||1200||50|
|1.2||from 26 to 50 rooms||1500||1200||50|
|1.3||from 51 to 100 rooms||1750||1200||50|
|1.4||from 101 to 200 rooms||2000||1200||50|
|1.5||from 201 to 400 rooms||2500||1200||50|
|1.6||above 400 rooms||2750||1200||50|